Information & Policies

The Brief

Everything you need to know about how we ship, what we promise, what we don't, and how to reach a human if you need one.

DRAFT  ·  This page is a working draft. Have an attorney licensed in Texas review the legal sections (Privacy, Terms, Disclosures) before launch.

On this page

About

Angry Yeti Coffee Co. is a small-batch coffee company built for the people who actually do the work. The shift workers, the operators, the early-up and late-down crowd that runs on caffeine and discipline.

We don't sell a lifestyle. We sell coffee that shows up when you do. Specialty grade. Roasted in the USA in small batches. Shipped fresh. Named after the missions that earn it.

The Lineup

Five roasts. Pick the one that matches the work in front of you.

How It's Made

We partner with Temecula Coffee Roasters in Temecula, California, who roasts and ships every order on our behalf. They roast in frequent small batches based on customer demand, so coffee isn't sitting in a warehouse waiting around. In most cases, your bag is roasted, packed, and shipped on the same business day — straight from their roastery to your door.

Parent Company

Angry Yeti Coffee Co. is a brand owned and operated by Whiskey Tango Industries LLC, a Texas-based holding company.

Contact

Questions, order issues, wholesale inquiries, press, or just want to say something — pick the channel that fits.

General[email protected] Order issues[email protected] Wholesale[email protected] Press / partnerships[email protected] Instagram@angryyeticoffee MailingWhiskey Tango Industries LLC · [Address TBD], TX HoursEmail is monitored Mon–Fri. Response within 1–2 business days.

Send a Message

If email's not your thing, drop us a note here.

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FAQ

How fresh is the coffee?

Coffee is small-batch roasted throughout the week to meet incoming demand, so it isn't produced far in advance or held in storage. In many cases your bag is roasted, packed, and shipped on the same business day. It will hit peak flavor a few days after it arrives — that's normal and expected.

What grind options are there?

Whole bean, drip ground, coarse ground, fine / espresso ground. Pick at checkout. If your brewer isn't on the list, whole bean is the safest call — most kitchen grinders can hit any grind size.

Where does the coffee come from?

All beans are specialty grade. Origin and lot details vary by roast and depend on what's available at the time of roast. We don't make origin claims on individual SKUs unless they're locked single-origin (limited drops only). Cupping notes and roast level are what travel with each bag.

Are the bags recyclable / compostable?

Standard bags are foil-lined, not certified compostable. A home-compostable option is available on select SKUs at a small upcharge. Labels themselves are not certified compostable. We don't make broader environmental claims that we can't substantiate.

Is the coffee organic?

No. We are not USDA NOP certified, so we do not make organic claims. Beans are specialty grade and ethically traded.

Decaf?

Decaf is water-process. We do not use chemical decaffeination.

Do you ship internationally?

International shipping is available at calculated rates. It's expensive, slow, and unreliable — we won't pretend otherwise. International orders cannot be guaranteed and are not refundable. Customs fees and import duties are not included in the order total and are the recipient's responsibility.

Are the products K-Cup compatible?

If we offer single-use cups, they're compatible with Keurig® K-Cup® brewers. We are not affiliated with Keurig.

Wholesale, cafes, restaurants?

Bulk and wholesale pricing is available. Email [email protected] with what you're looking for and we'll send terms.

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Shipping

Every order is a custom product made after you order it. Labels are printed on demand. Coffee is roasted to order. That takes time. The reward is a bag that's hitting peak flavor when it arrives — not one that's been on a shelf for months.

Production & Ship Times

We don't offer expedited shipping. It only creates false expectations — the bottleneck is roasting, not transit. Worth the wait.

Carriers

Orders ship via USPS, UPS, or FedEx. We pick the method that gets your order there safely and on time, based on size and destination. You'll get a tracking number once the order is processed.

Tracking

You'll see "pre-shipment" status during the ~24 hours between when the label is printed and when the carrier picks it up. That's normal. Once it's scanned into the carrier system, the tracking page will update.

Order Changes

If you need to change something on an order, email [email protected] immediately with your order number and what needs to change. Once an order is fulfilled, it cannot be modified.

International

International orders ship via the best available method (typically USPS First Class International). They're slow, expensive, and account for the majority of shipping issues we see. International orders cannot be guaranteed and are not refundable. Customs fees and import duties are not included in the order total and are the recipient's responsibility.

Package Theft & Lost Packages

Once a package is scanned as "Delivered" by the carrier, responsibility for the package transfers to the recipient. We cannot automatically replace or refund packages that go missing after delivery confirmation.

If your tracking shows "Delivered" but the package isn't there:

  1. Look around the porch, mailbox, parcel locker, and check with neighbors. Carriers occasionally leave packages in unusual spots.
  2. Wait 24 hours. Some packages are scanned early.
  3. Contact the carrier's local office for placement details.
  4. If theft is suspected, file a police report and a USPS missing mail / theft report (uspis.gov/report).
  5. Check with your homeowner's or renter's insurance — many policies cover package theft.

If the carrier confirms a delivery error or the package was insured, contact [email protected] and we'll work with you on next steps.

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Returns & Replacements

Coffee is a perishable product roasted specifically for your order. We don't accept physical returns — any returned product is discarded. Instead, we work the issue and replace the order when it's our fault.

Do not ship coffee back to us. Any returned product cannot be resold or reused. If something's wrong with your order, email [email protected] with photos and your order number — we'll handle it.

Our Replacement Policy

If we made the error

Wrong grind, wrong roast, missing item, mislabeled bag — we cover it. We'll re-ship the correct order at no cost to you, expedited where possible. Email [email protected] with your order number and a quick description.

If the order info was incorrect at checkout

Wrong address, wrong grind selected, wrong product — that's on the customer. We'll help you place a corrected order, but the cost of the replacement is on you.

If the carrier damaged the package or it was lost in transit

"Nobody's fault." We split it. We'll cover the cost of the coffee; you cover the cost of reshipping. This keeps things moving without either side eating the full hit.

If the package was scanned "Delivered" but is missing

Once the carrier confirms delivery, the package is the recipient's responsibility. See the Shipping section for the steps to take. We're not able to automatically replace or refund packages stolen after delivery confirmation.

Refunds

Refunds are processed back to the original payment method. Allow 5–10 business days for the refund to post to your statement after we issue it.

International orders

International orders are not refundable in any circumstance. See Shipping.

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Disclosures & Compliance

FDA Statement

Statements made on this site have not been evaluated by the U.S. Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. We do not make functional or therapeutic health claims about coffee.

Caffeine

Our products contain caffeine. Caffeine sensitivity varies by individual. If you are pregnant, nursing, taking medication, or have a medical condition, consult your physician before consuming caffeinated products. We do not market caffeinated products to children.

Allergens & Cross-Contact

Coffee is roasted in a facility that handles other coffee, tea, and natural-flavoring products. Cross-contact with other agricultural products is possible. If you have a severe food allergy, please contact [email protected] before ordering.

California Proposition 65

WARNING: Consuming this product can expose you to chemicals including acrylamide, which is known to the State of California to cause cancer. Acrylamide forms naturally during the roasting of coffee beans and is present in many cooked, fried, and roasted foods. This warning is provided to meet California's strict labeling thresholds and does not indicate a unique safety concern with our product. For more information, visit www.p65warnings.ca.gov/foods.

Trademarks

"Angry Yeti", "Angry Yeti Coffee Co.", "Choose Your Mission", "Yeti Black", "Alpine Assault", "Midnight Patrol", "Iron Shift", "Ops Ready", and "It Gets Worse" are trademarks of Whiskey Tango Industries LLC.

"Whiskey Tango", "Whiskey Tango Industries", and the WTi skeleton-pilot mark are trademarks of Whiskey Tango Industries LLC.

Keurig® and K-Cup® are registered trademarks of Keurig Green Mountain, Inc. Angry Yeti Coffee Co. is not affiliated with Keurig.

Roaster & FDA Address

Coffee is roasted by Temecula Coffee Roasters in Temecula, California. For ingredient, allergen, and recall inquiries, contact us at [email protected]. Bag labels carry the FDA-required name and address of the responsible distributor.

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Privacy Policy

Who we are

This site is operated by Whiskey Tango Industries LLC ("WTI", "we", "us", "our") for its brand Angry Yeti Coffee Co. ("AYC"). When we say "the site" we mean angryyeti.co and any subdomains we operate.

What we collect

How we use it

Who we share it with

Cookies

We use cookies and similar technologies for site functionality (cart, login), analytics (understanding which pages perform), and marketing measurement. You can control cookies through your browser settings; some site features may not work without them.

Your rights

Depending on where you live (California, Texas, EU, etc.), you may have the right to access, correct, delete, or port the personal information we hold about you, and to opt out of certain uses. To exercise any of these rights, email [email protected] with the subject "Data Request." We will respond within 30 days.

Children

Our products contain caffeine and are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is 100% secure; if we ever experience a breach affecting your data, we'll notify you as required by law.

Changes

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be communicated via email or a prominent notice on the site.

Contact

Questions about this policy? [email protected]

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Terms of Service

1. Acceptance

By accessing or using angryyeti.co (the "Site") or placing an order, you agree to these Terms of Service. If you don't agree, don't use the Site.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order. The Site and our products are intended for personal, non-resale use unless you have a wholesale agreement with us.

3. Products & Pricing

We reserve the right to modify, discontinue, or limit availability of any product at any time without notice. Prices are listed in U.S. dollars and are subject to change. Limited-edition drops are sold in fixed quantities and may sell out without restock.

4. Orders & Payment

By placing an order you authorize us to charge your payment method for the total. We may decline or cancel any order at our discretion (including for suspected fraud, address issues, or unavailability). If we cancel an order after charging you, we will refund the full amount.

5. Shipping & Delivery

See the Shipping section for full terms. Estimated delivery dates are not guarantees. Risk of loss transfers to you when the carrier marks the package as "Delivered."

6. Returns

See the Returns & Replacements section. We do not accept physical returns of coffee.

7. Health Disclaimer

Our products contain caffeine. We do not make medical, therapeutic, or functional health claims. Consult your physician if you are pregnant, nursing, on medication, or have a medical condition. See Disclosures.

8. Intellectual Property

All site content, branding, product names, logos, and copy are the property of Whiskey Tango Industries LLC or its licensors and are protected by U.S. and international intellectual-property law. You may not copy, reproduce, distribute, or create derivative works without written permission, except for personal, non-commercial use.

9. User-Generated Content

If you post reviews, comments, or other content on the Site or tag us on social media, you grant WTI a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content in connection with the AYC brand. You represent that the content is yours and does not violate any third party's rights.

10. Disclaimers

The Site and products are provided "as is" without warranties of any kind, express or implied, except as required by law. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.

11. Limitation of Liability

To the maximum extent permitted by law, WTI's total liability for any claim arising from or related to the Site or your purchase will not exceed the amount you paid for the product giving rise to the claim. WTI is not liable for indirect, incidental, special, consequential, or punitive damages.

12. Indemnification

You agree to indemnify and hold WTI harmless from any claims arising from your misuse of the Site, breach of these Terms, or violation of any law or third-party rights.

13. Governing Law & Disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in [County TBD], Texas, and you consent to that jurisdiction.

14. Changes

We may update these Terms from time to time. The "Last updated" date reflects the most recent change. Continued use of the Site after a change means you accept the updated Terms.

15. Contact

Questions about these Terms? [email protected]

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Accessibility

We're committed to making the Angry Yeti Coffee Co. site usable for everyone, including people with disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where reasonably practicable.

What we do

Where we know we have gaps

This is a small operation. We're not perfect, and parts of the site may fall short of WCAG AA. If you encounter a barrier, email [email protected] with the page URL and what's not working — we'll fix it as quickly as we can.

Alternative formats

If you need product or policy information in an alternative format (large print, plain text email, screen-reader-friendly version), let us know and we'll provide it.

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